Frequently Asked Questions

Have a Question? We’ve Got the Answer!

How long does shipping take?

We typically process and dispatch orders same day if ordered before 3PM. Typically most items are sent via Royal Mail tracked 24 unless stated otherwise at checkout. You can find more details about our shipping policy on our Shipping & Delivery page.

What is your return policy?

We offer a 28-day return policy for items in new, unused condition. For more information please click here 

Do you offer international shipping?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.